RETURNS + EXCHANGE
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please email us at firstname.lastname@example.org and put RETURN in the subject field or use the "Contact Us" form and specify RETURN.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We replace items if they are defective, damaged or the size just doesn't work for you. If you need to exchange it for the same item, send us an email at email@example.com and put EXCHANGE in the subject field or use the "Contact US" form and specify EXCHANGE. Once approved, you will need to send your item to: Apetive - PO Box 1844 - Cupertino, CA 95015. Attn: Exchange
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.